Service Level Agreements

To the Cloud and Back

Organizations today are complex and have complex storage and backup needs. From traditional, physical data center storage to multi-cloud storage and all combinations in between, we’ve got your needs covered. Our flexible model comprises tier-based service levels, and we work with you to tailor a Service Level Agreement that meets your specific needs.

Different Data – Different Needs

Every customer’s data is different. And we understand that different data has different needs in terms of storage and backup. That is why we initially create a tightly defined SLA, where you can classify your data as:

  • Business Critical (Tier 1)
  • Business Performance (Tier 2)
  • Business Capacity (Tier 3)

Detailed SLA Tailored to your Specific Needs

Need backup services during peak periods or as vacation cover? How you choose to work with us is entirely up to you. We can design, implement and operate total or partial storage and backup solutions to meet your specific needs. Pick and choose from our wide range of specifications and cost-drivers to design a specified SLA.

Potential Add-On Services


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One Storage and Backup Solution

One Company – One Storage and Backup Solution

With us you can gather all your storage and backup needs with one supplier. With our Storage and Backup-as-a-Service solutions you get the full benefit from our proven standardized services level agreements. The SLA provides answers to every possible question about the service, leaving no doubts about responsibility, security, governance and compliance issues.

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