All solutions and projects are individual: we do, however, tackle all processes using these 6 steps:
Mistakes often stem from assumptions. By beginning with the customer’s own strategy, and departing in their current circumstances, we assist them with workshops, analyses and data collection. Together, we establish a total overview and deal with service level agreement requirements, policies, technologies, security levels etc.
The pre-anaysis allows us to work co-operatively with the customer to produce a comprehensive and clearly-documented specification criteria, which forms the basis of the solution we offer.
Based on the content of the specification criteria, we shall deliver at least one solution suggestion, including a financial one.
Solution suggestion, including financing
Departing in the solution suggestions, all parties will work towards a final agreement which covers design together with the relevant Service Level Agreements (SLAs), as well as the contract basis.
We shall assume responsibility for both implementation and start-up of the solution. This responsibility includes holding workshops, running ongoing training courses, implementation, licences and providing the basis of, as well as documentation related to daily operations etc.
Implementation and start-up
We shall assume responsibility for all storage or backup solutions, including 24/7 monitoring, ongoing reporting, as well as co-operation between partners through continuous operations and steering group meetings.